Shipping & Returns

Shipping Information

At Ray & Just Studio, every order is carefully crafted, packed and shipped from Sunshine Coast, Queensland, Australia.

We currently ship across Australia and internationally to New Zealand, Europe, the United States, Canada and Brazil.

Processing Times

Orders are processed within 1–3 business days.

During launches, holiday periods or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Australia Shipping: We ship Australia-wide using Australia Post.

Estimated Delivery Times:

Queensland Metro: 1–4 business days
Interstate Metro Areas: 3–7 business days
Regional & Remote Areas: 5–10 business days

Delivery estimates excludes AU public holidays and may vary during peak periods or due to carrier delays.

Free standard delivery on +$150 orders or more.

International Shipping: International orders are shipped via Australia Post International.

Estimated delivery times below are based on current Australia Post guidelines and may vary depending on customs processing and local postal services.

Please note:

Customs clearance may occasionally cause delays.
Remote regions may require additional delivery time.
International shipping timeframes are estimates only and are not guaranteed.

Duties & Taxes

International customers are responsible for any customs duties, import taxes or local fees charged by their country.

Ray & Just Studio is not responsible for delays caused by customs.

Tracking

All shipped orders include tracking.

You will receive your tracking number via email once your order has been dispatched.

Lost or Delayed Parcels

Once parcels are handed to the shipping carrier, delivery timing is outside our control. If your parcel appears delayed, please contact the carrier first using your tracking information.

If you need additional assistance, contact us at:

info@rayandjuststudio.com.au

Shipping Notes

We currently do not ship to PO Boxes for some international destinations.
Delivery timeframes are estimates provided by Australia Post and excludes AU public holidays.
Shipping rates are calculated at checkout based on destination and parcel weight.

Current Australia Post international delivery estimates: Australia Post International Delivery Guide

Returns & Exchanges

At Ray & Just Studio, we want you to love your purchase. If something isn’t quite right, we’re here to help. We encourage you to reach out with any questions before placing your order.

Change of Mind Returns

At Ray & Just Studio, we keep a minimal inventory and craft most pieces to order. This thoughtful approach helps us minimize waste and dedicate individual care to every single item. Because each piece is created specifically for you, all sales are final. We are unable to offer returns or exchanges for change of mind, so we kindly ask that you review your choices carefully before ordering.

Faulty or Damaged Items

If your item arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with:

your order number
a description of the issue
clear photos of the item

If approved, we will offer a replacement, store credit or refund in accordance with Australian Consumer Law. Consumer guarantees under Australian law apply in addition to this policy.

To request a return, please contact: info@rayandjuststudio.com.au before sending your item back.

Refunds

Once your return has been received and inspected, you will be notified via email.

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item is faulty or incorrect.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please place a new order once your approved return has been processed.

Non-Returnable Items

The following items cannot be returned: